Trends With Tricia: Texas: Highland Village

What This Agent Said Really Blew My Mind!

When people ask you what you do for a living, what do you tell them?  I remember going through training when I was first starting out and my instructor asked our class this question.  There were several funny answers like "dream maker", "psychologist", "happy homemaker" but one that stood out to me was "educator".  

I was taken aback by this statement as I really didn't think about a real estate agent being someone who educated a group of people.  At first glance, I felt like that was a more traditional teacher or child-care provider.  But, the more and more I am in this business, the more I realize that being an educator is, and should be, my first responsibility to clients.  

I am currently in the middle of a transaction with a veteran agent of 20+ years in the business and what she said the other day was jaw-dropping.  Through the dreaded repair negotiations where we asked for a few small items like fixing GFCI's, she mentioned her clients were really anxious about this whole process and she was afraid they would change their mind about selling.  Well, it's a little late for that but OK.  Then she started rattling off that "They had to pay 6% commission, title policy, home warranty and I think this is the first house they've sold.  They haven't been educated on how much things cost or what they are expected to pay for."  

EXCUSE ME????  I am not a veteran agent but I am certainly not a rookie agent either, going on my ninth year in the business.  I don't know about you, but I draw up a Seller's Net Sheet for every client when we meet to discuss marketing and selling their home.  I ask how much they owe on their mortgage and if they escrow their taxes.  I put those numbers into my software program provided by my local association and print it off and go over it with them.  This gives them an idea of what is customary in our market for the seller to pay for and what they can expect to net after the sale of their home.  

Educating clients whether they are first-time homebuyers or sellers, experienced clients who have been through this before should be priority #1.  People hire me for my expertise, my professionalism, knowledge of the market, and most importantly, as someone they can trust to help them navigate this process whether they've done this before or not.  

To say your clients haven't been educated is nobody's fault but your own.  Take the time to take the time with your clients so that they can feel confident in the way they were treated, educated and taken care of.  

If you want to be educated during the sale or purchase of your home, I would love the opportunity to inform you on the process and make sure you have learned what should be done from the start to the finish.  Don't hesitate to contact me if you need help!

*Tricia Hoffmann*

Team Nelson

www.TriciaHoffmann.com

972-740-4108 (direct)Tricia@TeamNelson.com

LogoLogo1QR code

Comment balloon 6 commentsTricia Hoffmann • January 17 2014 07:55AM
What This Agent Said Really Blew My Mind!
share
When people ask you what you do for a living, what do you tell them? I remember going through training when I was first starting out and my instructor asked our class this question. There were several funny answers like "dream maker",.. more
Five Things I Learned About Being A Mascot
share
I went out of my comfort zone this year and embraced the fact that I am a card carrying member of the PTA, soccer mom and taxi cab service. So when the email went out with the charge to the PTA board members to help out for two hours dressed as… more
"Our Village Glows" Annual Tree Lighting in Highland Village
share
If you live in Highland Village, TX this is a welcome sight around the holiday season. The glorious 54-foot tall tree standing in the center of The Shops at Highland Village is bound to get even the most bah-humbug of Scrooges into the… more
Where To Eat Thanksgiving Day in Highland Village/Flower Mound
share
I have found that food always tastes better when I don't slave in the kitchen for hours preparing it. Do you find that? If you've had one too many turkey disasters or you're just need a break from cooking just one more day a year, here's a list of… more
Cadence Cyclery in Highland Village, TX
share
Cadence Cyclery in Highland Village, Texas is now open for business! I love when new businesses open in Highland Village, especially ones that are locally owned and operated. As a small business owner myself, I make sure I get to… more
Seven Mile Cafe in Highland Village
share
Ah breakfast, how I do love thee. And now, you give me another reason to cozy up to you in Highland Village Seven Mile Cafe off FM 407 across from The Village Church is the newest hot-spot for breakfast, lunch and brunch. This is the… more
New Businesses at The Shops at Highland Village
share
New businesses are making their way into The Shops at Highland Village over the coming months and the news is getting locals excited! Last week, I attended the Highland Village Business Association's Community Coffee event that… more
Beer and Brats TONIGHT in Castlewood Highland Village
share
If you're looking for something to do tonight and you're a resident of Castlewood in Highland Village, TX grab a six pack of your favorite beer to share and head to the clubhouse! Nothing says fall like a German-style Oktoberfest party with… more
Highland Village Garage Sales This Saturday!
share
Are you looking for garage sales this weekend in Highland Village I hope your calendar is empty because this is the weekend it all starts! The weather started getting *a bit* cooler which means it's time to get rid of those things you no longer… more
Did You See The Sky in Highland Village, TX This Morning?
share
In case you weren't up at 7 am this morning in Highland Village, this is what you missed… It's amazing how quickly the colors change. I walked outside at 7:00, put my daughter on the bus at 7:02 and walked back inside. I looked out… more